Refund & Return Policy

At Eshal Collection, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Returns

• You may request a return within 7 days of receiving your order.
• Items must be unused, unworn, and in the same condition that you received them, with original packaging and tags attached.
• Certain products (such as sale items, undergarments, and customized items) are non-returnable.

2. Refunds

• Once we receive your return and inspect the item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to your original method of payment.
• Shipping charges are non-refundable.

3. Exchanges

• We only replace items if they are defective, damaged, or you received the wrong product.
• To exchange, please contact our support team within 3 days of delivery.

4. Return Shipping

• Customers are responsible for paying their own return shipping costs.
• If the return is due to our error (wrong item or damaged product), we will cover the shipping charges.

5. How to Request a Return

To initiate a return or exchange, please contact our support team at:
📧 Email: support@eshalcollection.com
📞 Phone: +92 310 2024919